Guarantee & Return Policy

Guarantee & Return Policy

Last Updated: 10/26/2024

At Flymnd, we are dedicated to providing you with quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Our Guarantee

We stand behind the quality of our products. If there are any issues with your workbook due to printing or manufacturing defects, we will gladly offer a replacement or refund. Please reach out to us within 30 days of purchase if you experience any quality issues.

2. Returns

  • Eligibility: To be eligible for a return, items must be in new and unused condition with all original packaging intact.
  • Return Window: You have 30 days from the delivery date to initiate a return.
  • Non-Returnable Items: Unfortunately, digital products, downloads, and gift cards are non-returnable and non-refundable.

3. How to Initiate a Return

To initiate a return:

  1. Email us at [support@flymnd.com] with your order number and reason for the return.
  2. We will review your request and provide return instructions, including a shipping label if the return is approved.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the refund status.
  • Approved Refunds: Will be processed within 5-7 business days back to your original payment method.
  • Partial Refunds: For items that show signs of use or damage upon return, a partial refund may be granted.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at [support@flymnd.com] within 30 days of receiving your order.

6. Return Shipping Costs

  • Domestic Returns: If the return is due to an error on our part (such as a defective product or incorrect item), we will cover the return shipping cost. Otherwise, the customer is responsible for return shipping fees.
  • International Returns: Customers are responsible for all return shipping costs on international orders, regardless of the reason for return.

7. Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please:

  1. Check your bank account or credit card statement for pending transactions.
  2. Contact your bank or credit card company, as processing times may vary.
  3. If you still have not received your refund, contact us at [support@flymnd.com].

8. Contact Us

If you have questions about our Guarantee & Return Policy, please reach out to us at [support@flymnd.com]. We are here to help and ensure you are fully satisfied with your purchase!